Sites that post consumer-generated reviews have proven to be some of the most successful on the internet. Yelp, Angie’s List and Trip Advisor have the power to help businesses build new clientele or send it into a death spiral. It’s not surprising that some businesses have added language in their service contracts that prohibit customers from posting negative feedback about them, also known as non-disparagement clauses. … Continue reading Congress Seeks to Protect a Consumer’s Right to Complain